We ask that you kindly give a minimum of 24 hours notice if you need to cancel or reschedule your appointment. Our stylists' time is valuable. When there is a last minute cancelation or no-show our stylists are unable to fill the spot reserved specifically for you. We understand that things come up. We offer a one time late cancelation or no-show warning. Clients who cancel within 24 hours or no-show an appointment after their warning are subject to pay for half of their scheduled service price. This fee must be paid before another appointment is made.
First time clients who are scheduling an appointment that is two and a half hours or more are required to pay a $100 deposit. This deposit will be applied to the grand total of your service. At 48 hours prior to your appointment the deposit becomes non-refundable.
An automated text is sent out two days prior to your scheduled service. If we don't receive a text back confirming or canceling your appointment you will get a confirmation call. This call is made one business day before your appointment. Confirmation calls are intended to remind or confirm your appointment. If we are unable to reach you, please understand that it is your responsibility to remember your appointment.
Product Return Policy
If you are unhappy with a product that you purchased it can be returned or exchanged within 30 days. Returns or exchanges outside of the 30 day time frame will not be accepted.
We want you leaving our salon happy and satisfied. If you are unhappy with your service, you will need to contact us within seven days after your appointment. We are happy to make modifications to any service. Approval is required for a color redo. The redo appointment will need to be scheduled within two weeks of your appointment.
Copyright - All material on this site is copyrighted by Robert Allan Salon and/or its service providers and is protected by U.S. and international copyright laws. Unauthorized use of any material within the site may violate copyright law and subject to criminal or civil penalties. All rights reserved.
Disclaimer and Limitation of Liability - The Robert Allan Salon website is provided "AS IS." Robert Allan Salon makes no warranties or representations, either expressed or implied, of any kind as to the viability and correctness of the information, contents and materials contained herein. You agree that Robert Allan Salon is not liable for damages from the use or inability to use the site and is universal in scope in respect to damages of any kind including, without limitation, direct, indirect, punitive, consequential and unique damages.
Certain state laws do not allow limitations on implied warranties, or the exclusion or limitation of certain damages. If these laws apply, some or all of the above disclaimers, exclusions, or limitations, may not apply to you, and you may have additional rights to those contained herein. In such states, Robert Allan Salon liability is limited to the greatest extent permitted by law.
Site Access, Content and Use - Robert Allan Salon grants you limited license to view, copy, distribute or print pages from this site for personal, non-commercial and informational purposes only. Your use of this site constitutes acceptance of these terms and conditions.
Trademarks and Service Marks - "Robert Allan Salon" and any other Robert Allan Salon logos and marks are either trademarks, service marks or pending and/or registered marks of Robert Allan Salon. You are not permitted any right or license to any trademark or copyright of Robert Allan Salon or any third party.
Personal Information We Obtained About You - Each individual visitor to the Robert Allan Salon website provides voluntary personal information when one purchases a product or uses our services such as e-mail inquiries. Personal information is information that you freely provide us that can be directly associated with you such as name, address, telephone numbers, e-mail addresses and other information that is unique to you.
If you are a business or other entity, and you provide personal information, our Policy will associate such information with individuals including officers, employees, authorized users and other individuals representing the business or entity.
We also may collect information about you from external sources and associate it with the information that you have provided us. Such sources may include businesses and/or entities that we are associated with.
How Personal Information is Used, Disclosed and Protected - Robert Allan Salon may use the information we collect to provide you with products and services you may find beneficial. It is our intent to protect the information you provide us and keep it in strict confidence. We do not sell, disclose or otherwise provide your personal information to third parties unrelated to Robert Allan Salon without your consent. Your personal information will only be used to better service you through our related products and services.
Your personal information may be released to legal authorities in compliance with requests concerning legal matters pertaining to you.
Privacy Protection Act for Minors - The Robert Allan Salon website is organized to provide the visitor with pertinent and valuable information related to our products and services. While the entire website is built for viewing by any individual and is appropriate for any age, it is not designed to attract and/or collect information from children under the age of 13. Our website is intended as an informational source of our products and services and does not provide objectionable or subjective material unsuitable for minors.
Links to Other Websites - Robert Allan Salon provides links from our website to other websites. These websites are affiliated with Robert Allan Salon through the products and services we offer. Though we are associated with these websites, we are not responsible for the privacy policies and site content of these websites.
Security of Personal Information over the Internet - Any information collected related to Robert Allan Salon product and/or service ordering, i.e. credit card numbers and checking account numbers, will be encrypted and transmitted over the Internet using a Secure Socket Layer, SSL, connection. While this level of encryption if highly secure and stable, it is not perfect and is subject to potential vulnerability. While SSL is regarded as safe, no guarantee of security is implied as to any information that is transmitted over the Internet, including the personal information that you supply us.
Notice of Change - Robert Allan Salon will update, change, modify and/or revise our Policy as necessary based on changes in our current business practices, structures, and/or associations and the constantly changing landscape of the Internet. When and if our Policy changes we will post a notice of this change 30 days before implementation of such change. In the event that the information you provided us will be used differently than what was originally stated at the time you provided the information, we will post notice of these changes and give you the option of exiting out of the proposed changes. It is your responsibility to check for any updates to our Policy and notify us of your intentions concerning use of your personal information.
Please contact us if you have any questions regarding our salon policies.