Salon Policies 

Cancelation Policy 

We ask that you kindly give a minimum of 24 hours notice if you need to cancel or reschedule your appointment. Our stylist time is valuable. When there is a a last minute cancelation or no-show our stylists are unable to fill the spot that reserved specifically for you. We understand that things come up. We offer a one time late cancelation or no-show warning. Clients who cancel within 24 hours or no-show an appointment after their warning are subject to pay for half of their scheduled service price. This fee must be paid before another appointment is made

Deposit Policy 

First time clients who are scheduling an appointment that is 2.5 hours or more are required to pay a $100 deposit. This deposit will be applied to the grand total of your service. 48 hours prior to your appointment the deposit becomes non-refundable. 

Confirmations

An automated text is sent out 2 days prior to your scheduled service. If we don't receive a text back confirming or cancelling your appointment you will get a confirmation call. This call is made 1 business day before your appointment. Confirmation calls are intended to remind or confirm your appointment. If we are unable to reach you, please understand that it is your responsibility to remember your appointment. 

Product Return Policy

If you are un happy with a product that you purchased it can be returned or exchanged within 30 days. Returns or exchanges outside of the 30 day time frame will not be accepted. 

Service Satisfaction

We want you leaving our salon happy and satisfied. If you are unhappy with your service, you will need to contact us within 7 days after your appointment. We are happy to make modifications to any service. Approval is required for color redo's. The redo appointment will need to be scheduled within 2 weeks of your appointment. 

Please contact us if you have any questions regarding our salon policies.

frontdesk.robertallasalon@gmail.com

360.357.8622